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Privacy & Security

What Information We Collect

Information You Give Us

We collect personal information from you in a variety of ways when you access or interact with our website or mobile app. Some examples are when you:

  • Create a www.jamescornwell.com account;
  • Sign up to receive our newsletters and/or periodic e-mail notifications with special offers;
  • Place an order with us;
  • Participate in a contest, sweepstake, giveaway, promotion, or survey; or
  • Otherwise submit personal information to us along with any related content of the communication.

The EEA legal basis for collection of such information is the provision of the service you have requested.

Information Automatically Collected

We receive and store certain types of information when you interact with us. Our purpose is to allow the website to work correctly, to evaluate use of the website, and to support website analytics and marketing campaigns. Some examples include:

  • We may collect your technical information such as your IP address and MAC address to determine what region you are accessing the website from, in order to show you the version of the website that is in your language or covers that region.
  • We may collect technical information such as your IP address, your device operating system and browser type, as well as identifying information regarding your mobile device such as UDID and serial number, mobile network information including carrier and phone number, the address of a referring website, if any, and the path you take through our website and mobile app. We use this technical information to, among other things, improve our products and services as well as to help us administer our website and mobile app and diagnose technical problems. Your IP address is also used to gather broad demographic information that does not personally identify you.
  • We use “cookies” and identifying information regarding your mobile device to recognise you as you use or return to our site or mobile app. For more information about cookies, please see the section below “Cookies.”

How We Protect Your Information and How Long We Keep Your Information

To protect against the loss, misuse, and alteration of the information under our control we have implemented security measures on our website.

When you place orders or access your account information, a secure server is employed. All information you input is encrypted by the secure server layer (SSL) before it is sent to us and all the customer data we collect is similarly protected against unauthorised access.

www.jamescornwell.com cannot be and is not responsible for unauthorised access to information by hackers or others who have obtained such access through illegal measures.

“Phishing” is a scam designed to steal your personal information. If you receive an e-mail that looks like it might be from www.jamescornwell.com asking for your personal information, do not respond. www.jamescornwell.com would not request your password, user name, credit card information, or other personal information through e-mail.

We will only store your information as long as necessary to fulfil the purposes for which the information is collected and processed or, where applicable law provides for longer storage and retention periods, for the storage and retention period required by law. After that your personal information will be deleted.

How We Share Your Information

Except as described in this privacy policy, www.jamescornwell.com will not share your personal information with third parties unless you have consented to the disclosure or under the following limited circumstances.

Within Our Corporate Group

www.jamescornwell.com may share your personal information with other companies in our corporate group.

We have a legitimate interest in sharing your information for internal administrative purposes, in particular to offer the products and services on our website and mobile app and to deal with any inquiries in an efficient and high-quality manner. If you or the relevant Data Controller are located in the EEA, you have the right to object, on grounds relating to your particular situation, at any time to such sharing. To exercise this right you may at any time contact us as provided under “How To Contact Us” below.

Business Transfers

If www.jamescornwell.com is acquired by or merges with another company, www.jamescornwell.com may transfer personal information to that company (including transfers made as part of insolvency or bankruptcy proceedings). In such an event, www.jamescornwell.com will notify you before your personal information is transferred if this information would become subject to a materially different privacy policy.

Service Providers

www.jamescornwell.com may from time to time share the information we collect from and about you with other third-parties that provide support services to us, or that help us market our products and services. Examples are shipping vendors, billing and refund vendors, payment card processors, promoters and administrators of sweepstakes, contests, giveaways and promotions, and companies that help us improve our product and service offerings and our websites. These companies may need information about you in order to perform their functions. These companies are not authorised to use the information we share with them for any other purpose. In some cases www.jamescornwell.com and third-party service providers may share tracking information, including your IP address, and www.jamescornwell.com may provide information about your order to the website that has referred you to www.jamescornwell.com (and the referral network utilised by such website), to facilitate calculation of any commissions payable by www.jamescornwell.com.

Aggregate Information

www.jamescornwell.com may provide aggregate statistics about our customers, sales, traffic patterns, and related website information to third parties, but these statistics will not include any personally identifying information.


www.jamescornwell.com Cookies

The www.jamescornwell.com website employs “cookies,” which are small pieces of information that are stored by your browser on your computer or mobile device. Our cookies enable us both to provide a Shopping Bag and to store your shipping and billing information between visits.

We also use cookies for additional purposes, including:

  • Identifying you when you sign-in to our site;
  • Delivering content relevant to your interests, including advertisements, on www.jamescornwell.com, sites operated; by other companies within our corporate group, and third-party sites;
  • Keeping track of your specified preferences;
  • Conducting research and diagnostics to improve www.jamescornwell.com’s content, products and services;
  • Preventing fraudulent activities; and
  • Improving security.

The “Settings,” “Privacy” or other features on most browsers will enable you to prevent your browser from accepting new cookies, to have the browser notify you when you receive a new cookie and to disable cookies altogether. If you have set your browser to reject cookies, you can still view our site, although you may need to re-enter information that would normally be obtained from the cookie, and it may not be possible to make a purchase.

Third-Party Cookies

www.jamescornwell.com allows third parties that provide support services to us, or that help us market our products and services, to collect certain anonymous technical information (such as clickstream information, browser type, time and date, subject of advertisements clicked or scrolled over, hardware/software information, MAC address, cookie and session ID, and IP address) when you visit our website and to use that information to serve ads for www.jamescornwell.com when you visit certain other websites. These third parties typically use a cookie to collect this information.

Links to Other Websites

The www.jamescornwell.com website may have buttons, plugins and log-in interfaces from sites operated by third parties, as well as links and other connections to those sites. We refer to these buttons, plugins, login interfaces, links and other connections as “Links.” Links may include content from third-party sites that is framed within our website, such as the “Find us on Facebook” social plugin. If you click on a Link or input information in a framed Link on our site, those third parties may receive information about you. As a result, you may wish to review the privacy policies of those third parties to understand how such information is collected and used.

If you click on or input information through certain Links on our website, we may have access to information related to your account with third–party site. This may include your profile information and privacy settings for that site.

While www.jamescornwell.com encourages third parties with Links on our site to follow appropriate privacy standards and policies, we are not responsible for the actions of those parties, the content of their websites or any products or services they may offer.

Comments, Reviews, and Other Information

When using our website you may have opportunities to post or submit comments, reviews, and other information to publicly accessible pages of our website. When you post or submit such information it is done at your own risk, is made public, and is not subject to this privacy policy.


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